1. Warranty Coverage

Hokira.xyz offers a limited warranty on all eligible products purchased through our website. This warranty covers defects in materials and workmanship under normal use. The warranty applies only to the original purchaser and is non-transferable.

2. Warranty Duration

The warranty period for each product varies depending on the manufacturer and specific item. In general, the warranty period for cameras and camera accessories is as follows:

  • Cameras: 1 year from the date of purchase
  • Camera Accessories: 6 months from the date of purchase

For products outside of these categories, the warranty period will be specified on the product page.

3. What is Covered

  • Defects in materials or workmanship that occur under normal use.
  • Manufacturing defects that affect the performance or usability of the product.

4. What is Not Covered

  • Damage caused by accidents (e.g., dropping, water exposure, or impact).
  • Damage caused by misuse or improper handling of the product.
  • Normal wear and tear (e.g., scratched lenses, batteries, or accessories).
  • Unauthorized repairs or modifications performed on the product.
  • Damage from third-party accessories not purchased from Hokira.xyz.
  • Products without proof of purchase or products purchased from unauthorized resellers.

5. How to File a Warranty Claim

If you believe your product is defective and is covered under our warranty, please follow these steps:

  1. Contact Us: Email our customer support team at admin@hokira.xyz with the following information:
    • Your order number
    • A description of the issue
    • Photos or videos of the product (if applicable)
    • Proof of purchase (invoice or receipt)
  2. Review: Our team will review your claim and determine if the product is eligible for warranty coverage. We may request further information or additional documentation.
  3. Resolution: If your claim is approved, we will provide you with instructions for returning the product. Depending on the situation, we may offer a repair, replacement, or refund. Shipping costs for returns are typically covered by the customer unless the item is confirmed to be defective.

6. Repair and Replacement

  • Repair: If the product is found to be defective, we will arrange for repairs at no additional charge, as long as the defect is covered by our warranty.
  • Replacement: If the product cannot be repaired or if the repair would not be cost-effective, we may offer a replacement of equal value or the same model.
  • Refunds: Refunds are issued at our discretion and will typically only be offered if the product cannot be repaired or replaced.

7. Exclusions and Limitations

  • This warranty does not cover products that have been modified, tampered with, or have had the serial number removed or altered.
  • Products that have been damaged due to misuse, abuse, or improper storage are not covered.
  • Shipping charges for warranty returns are typically the responsibility of the customer, unless the product is deemed defective.

8. How to Contact Us

For any questions or concerns regarding our warranty policy, please reach out to our customer support team via email at admin@hokira.xyz. We are happy to assist you with any issues and ensure you have the best experience with your purchase.