1. Return Eligibility
You have 30 days from the date of purchase to return an item purchased on our website, provided the product is in its original condition and unused. The following conditions apply:
- Items must be unopened and in their original packaging.
- The product must be free from damage, including any wear, scratches, or other defects.
- Return shipping costs will be borne by the customer unless the return is due to a mistake on our part, such as defective or incorrect items.
If your purchase is related to digital content, such as e-books, online courses, or downloadable guides, we cannot accept returns once the product has been accessed or downloaded.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Digital products or services (e.g., downloadable guides or e-books)
- Opened, used, or damaged physical products
- Gift cards
- Subscription-based services
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email our support team at admin@hokira.xyz within 30 days of receiving your order.
Please include the following details in your email:
- Your order number
- A brief description of the reason for the return
- Photographs of the item (if applicable)
- Return Approval: Our customer service team will review your return request and send you further instructions. If the return is approved, we will provide you with a return shipping address.
- Return Shipping: Pack the item securely in its original packaging, ensuring it is undamaged during transit. Please send the item back using a trackable shipping service to ensure the item is returned safely.
- Refund Process: Once we receive and inspect the returned item, we will process your refund or exchange within 7 business days. Refunds will be issued to the original payment method used at the time of purchase.
4. Exchanges
If you wish to exchange an item for another product, please contact us via email at admin@hokira.xyz. We will guide you through the process of returning the original item and placing a new order for the replacement product.
5. Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We will offer a full refund or exchange, and the return shipping will be covered by us.
6. Refunds
Refunds will be processed after we receive and inspect the returned item. Refunds will be credited to your original payment method. Please allow up to 7 business days for the refund to reflect in your account, depending on your payment provider.
7. Contact Information
For any questions or concerns about our return policy, please don’t hesitate to reach out to us at:
Email: admin@hokira.xyz
We are committed to providing a seamless experience and are happy to assist you with any issues regarding your purchase.